Shipping & Returns

Introduction

TK Market is committed to providing our customers with a satisfying shopping experience. This Return and Exchange Policy outlines the terms and conditions under which products can be returned or exchanged.

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General Return Policy

• Return Window: Customers may return most items within 14 days of the purchase date.

• Condition: Items must be in their original, unused condition with all original packaging and labels intact.

• Proof of Purchase: A valid purchase receipt is required for all returns.

• Refunds: Refunds will be issued in the original payment method.

Exceptions

• Perishable Goods: Perishable items such as fresh produce, meat, poultry, seafood, dairy products, bakery items, and prepared foods cannot be returned or exchanged due to health and safety reasons.

• Personal Care Items: For hygiene reasons, personal care items such as cosmetics, toiletries, and intimate apparel cannot be returned or exchanged unless defective.

• Electronic Items: Electronic items may be eligible for exchange or repair within 7 days of purchase if found defective. Returns for electronic items are generally not accepted unless faulty.

• Sale Items: Sale items are final sale and cannot be returned or exchanged.

Exchange Policy

• Exchange Window: Customers may exchange most items within 14 days of the purchase date for an item of equal or greater value.

• Condition: Items must be in their original, unused condition with all original packaging and labels intact.

• Proof of Purchase: A valid purchase receipt is required for all exchanges.

• Price Difference: If the exchanged item is of greater value, the customer must pay the difference.

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Damaged or Defective Items

• If a product is found to be damaged or defective upon purchase, please notify store staff immediately.

• A replacement or refund will be provided based on availability.

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Process

• Customers must present the original purchase receipt and the item to be returned or exchanged at the customer service counter.

• Store staff will inspect the item to verify its condition.

• Refunds or exchanges will be processed according to the policy outlined above.

Contact Information

For any questions or concerns regarding our Return and Exchange Policy, please contact our customer service department at [+2 010 66172323 ] or visit our store at [near Al Hayat Hospital, TK Suites Building, El-Nasr, Street, Hurghada 1, Red Sea Governorate].

Note: This is a sample return and exchange policy. TK Market should review and adjust the policy to fit their specific business operations and local regulations. It is also recommended to display the policy prominently in the store for customer reference.